Mabox® Terms of Use

Last Updated on June 20, 2021

 

NOTICE:

Couriers may experience limited employee availability due to the impacts of COVID-19.Orders are being shipped as quickly as possible but delays may occur and are becoming less common. We appreciate your patience and understanding.

 

Customer Service:

Our skincare specialists are available Monday-Friday, 9am-5pm EST.  You may contact us at [email protected], we typically respond within 24-48 business hours. We are closed on weekends and all federally observed US holidays.

Phone support is available Monday-Thursday, 10am-2pm EST. (202)-933-9483

 

Acceptance of Agreement:

Your access to and use of our website (the ‘Site’) is subject to the following terms and conditions which may be updated by us from time to time without notice to you. You may review the most current version of the terms and conditions at any time as well as the Site’s posted privacy policy. By accessing and browsing the Site, you accept and agree to, without limitation or qualification, the terms and conditions, privacy policy, and acknowledge that any other agreements between you are superseded and of no force or effect with respect to your access and use of the Site.

 

Shipping:

Your order will be processed and shipped within about 1 business day. Shipping time is estimated to be two to three (2-3) business days from when your order ships out. If you feel you are experiencing any delay in the delivery of your product, you may contact the shipping provider or us directly.

 

Shipping Delays:

Most orders are shipped out same or next day and delivered within 2-3 days, however there is always a possibility for delays.  These delays occur with the courier (DHL or USPS) and are out of our control.  Possible delays are covid-19 restrictions, holidays or severe weather.  We are automatically notified of any delays and will immediately reach out to the courier on your behalf to minimize any delay.  Our fulfillment protocol requires us to wait 2 weeks since the date of shipment without any shipment update before reshipping your order free of charge.  We’ll automatically do this for you and if you’re subscribed to Mabox, we will extend your next delivery date as well. 

 

100% Money-back Guarantee:

We stand by our product quality and guarantee your results. If you are unhappy with the product you received, we will be happy to fully refund your original purchase.  To initiate a claim, please contact customer service; further instructions will be provided.  All returned merchandise must be postmarked within 60-days from your first purchase and returned as instructed by a customer service representative.  This may only be claimed once per customer per product and only applies to your first shipment.  This policy terminates after 60-days from your original purchase date. You may contact us directly about this policy by emailing [email protected].

 

Return Policy:

One-time Purchases:
You may return your order in factory sealed condition to receive a refund back to your original payment method for any reason within 30-days.  You can start a return within your online account or by contacting a representative online, email or by phone.

 

Subscription Purchases:
You may return your most recent delivery in factory sealed condition to receive a refund back to your original payment method.  We do not accept multiple packages, only your most recent delivery will be accepted.  You may return your package with the courier of your choice at your expense. We do not provide prepaid return labels, refunds or credits for shipping.

 

$10 Restock Fee:
Any returned subscription order will be subject to a $10 restocking fee.  As a subscription customer and by not cancelling prior to your next shipment, you indicated to us that you wanted to receive this product.  This restocking fee covers our shipping and fulfillment costs.

 

$10 Rejection Fee (in addition to restocking fee):
Applies to rejected packages only.  Any refused, rejected or return-to-sender packages will be charged an additional $10 fee.  This fee covers the return shipping costs and processing fee charged to us by the courier.

 

Promotional Discounts:

We reserve the right to lower the cost of our product for promotional reasons at any time.

 

Did Not Receive and/or Lost Package:

All products are expected to arrive to the shipping address originally typed into the web form on the product webpage you ordered from within 2-3 business days after it ships. Packages will ship out within 1 business day from the day you place your order. For orders placed on a weekend date, packages will ship out the following Monday, assuming it is not a major holiday. If for some reason you do not receive the product after seven (7) business days of ordering it is recommended to contact customer support by email at [email protected]. All orders are shipped with delivery confirmation, if the order is shown as delivered we are to believe it has been delivered unless you contact us to state otherwise. There will be no refunds for product claimed to be undelivered if we are not notified within 30 days of postmarked delivery and the package is shown as delivered with delivery confirmation obtained via the US Postal Service. There may be times when shipments are delayed a few extra days.

 

Try Now, Pay Later (discontinued):

Our Try Now, Pay Later program is an excellent way to try your favorite mabox products before you commit.  Here’s how it works: (1) Pay a small amount today to cover shipping and fulfillment costs and (2) we will place a hold on your card for the bill-later price.  If for any reason within 30-days you do not want the product, the hold will be removed and fully refunded.

 

Try Now, Pay Later Products
Mabox Anti-Aging Cream is $9.99 (Billed later at retail)
Mabox Gold Face Mask is $6.99 (Billed later at retail)

 

The Try Now, Pay Later program is not a subscription and you will not receive another delivery.

 

 

Subscription Orders:

Just joined our skincare rejuvenation plan? You’re well on your way to the healthiest skin you’ve had in years. Here’s some more information on your subscription and our terms and conditions. Each consecutive delivery will be billed at a discounted amount and includes free delivery.

 

Mabox Rejuvenation
Mabox Anti-Aging Cream is $89.99 (Retail $119.99)
Mabox Gold Face Mask is $39.99 (Retail Not Available)
Shipping, Processing & Handling is $15 per delivery.

 

Keep in mind, you may cancel anytime online without penalty or hidden fees in your free account by clicking here.

 

The subscription period begins on the day you place your order and will continue on the delivery schedule you select. By default, we offer deliveries every 1 month (billed every 4-weeks).  However, you can change this to any custom delivery schedule of your choosing.

 

You may update your billing frequency at anytime, skip a delivery, place your subscription on hold or cancel all within your free account.

 

Your request for cancellation via your online free account will be processed immediately; however, you will be responsible for any charges, billing or shipments that have already been shipped to you or that have already been delivered to you at the time of your cancellation.

 

Cancellation Policy:

You may cancel your order online within 30-minutes for any reason. After this time, your order is automatically being prepared for shipment.  If you need to cancel or return an order after this time, please contact us immediately so we can assist you.

 

 

 

Legal Notices:

 

Awareness and Compliance:

We ensure all customers are aware of the terms and conditions of any subscription offer when placing an order. Customers are required to agree to the terms and conditions of this offer before being allowed to place an order. We have consulted with external legal counsel who performed a compliance review of this website and product and were informed that they are in compliance with all applicable laws and guidelines set forth.

 

Product Claims:

This product has not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. Results in description are illustrative and may not be typical results and individual results may vary. The depictions on this page are fictitious and indicative of potential results. Representations regarding the efficacy and safety of Mabox® have not been scientifically substantiated or evaluated by the Food and Drug Administration.

 

Modifications to Services:

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.

 

Agreement To Arbitrate; Class Action Waiver:

Any dispute or claim relating in any way to this agreement shall be resolved by binding arbitration administered by the American Arbitration Association in accord with its Commercial Arbitration Rules (available at www.adr.org). The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement. The arbitrator shall not conduct arbitration as a class or representative action. The customer acknowledge that this agreement is a transaction in interstate commerce governed by the Federal Arbitration Act. The customer agrees to waive any right to pursue any dispute relating to this agreement in any class, private attorney general, or other representative action.

 

No Medical Advice:

The Site does not provide medical advice and is not engaged in rendering medical or professional services or advice, and the information provided on the Site is not intended to replace medical advice offered by a health care provider. We strongly recommend that you promptly consult a physician or professional health care provider prior to use of any product. Neither the product nor the ingredients in the product have been approved or endorsed by the FDA or any regulatory agency.

 

Product Information:

The products advertised on this site have not been approved or cleared by a government regulatory body. You should not construe anything on the Site as a promotion or solicitation for any product or service or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located, including the United States.

 

Financial Information:

All payments are processed at the time of checkout in USD and are inclusive of all required local and federal taxes.  Any refunds processed back to the customer will be provided back to the original payment method. After 120 days from the time of any transaction, we are unable to process any refund, debit or credit; or provide any warranty, relief, store credit or voucher under any circumstance.

 

Exclusion of Warranty:

While we use reasonable efforts to include accurate and up-to-date information in the Site, we provide no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the Site. Without limiting the foregoing, everything on the Site is provided to you ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

 

User Submissions:

Any ‘personally identifiable information’ in electronic communications to the Site is governed by the Site’s Privacy Policy which is posted on the site.

Links From Other Sites. We have not reviewed all of the sites linked to this Site and are not responsible for the content of any off-site pages or any other sites linked to the Site. We do not take any responsibility for any information or claims that were made by other websites and encourage you to alert us if a website is making false claims and linking to our site or product at [email protected].

 

Governing Law:

This agreement and its performance shall be governed by the laws of the state of Florida, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Orange County, the state of Florida, United States of America, in all questions and controversies arising out of your use of the Site and this Agreement. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of the Site must be brought within two (2) years from the date on which such claim or action arose or accrued.