Mabox® Returns Policy

Last Updated on May 1, 2022


Customer Service:

Our skincare specialists are available Monday-Friday, 9am-5pm EST.  You may contact us at [email protected], we typically respond within 24-48 business hours. We are closed on weekends and all federally observed US holidays.



Your order will be processed and shipped within about 1-2 business day.s Shipping time is estimated to be five to seven (5-7) business days from when your order ships out. If you feel you are experiencing any delay in the delivery of your product, you may contact the shipping provider or us directly.


Shipping Delays:

Possible delays are covid-19 restrictions, holidays or severe weather.  We are automatically notified of any delays and will immediately reach out to the courier on your behalf to minimize any delay.  Our fulfillment protocol requires us to wait 2 weeks since the date of shipment without any shipment update before reshipping your order free of charge.  We’ll automatically do this for you.


Return Policy:

One-time Purchases:
You may return your order in factory sealed condition to receive a refund back to your original payment method for any reason within 30-days.  You can start a return by contacting a representative at [email protected]


Mabox All-Access Treatment Plan:
Due to the exclusive access you receive to our wellness training and skin rejuvenation regime with our in-house dermatologist, even if you choose not to take advantage of your All-Access Pass, we will only provide refunds on a case by case basis. If you have an issue and need assistance, please contact us at [email protected]


Payment Plan Terms:

Our Mabox® All-Access Treatment Plan is our best selling program for users who want to achieve remarkable results as quickly as possible.  Here’s how it works: (1) Pay $14.95 today to cover shipping and fulfillment costs and (2) we will place a hold on your card within 24 hours for the first installment of $99.95.  If for any reason within 14-days you do not want the product, the hold will be removed and fully refunded. After 14-days you will be charged the remainder of the amount due in two-week installments, $99.95 in two-weeks and $99.95 in four-weeks to complete your payments.


The total amount you pay is $299.85 + $14.95 initial fee.



Cancellation Policy:

All orders are automatically processed and sent to our partner fulfillment centers for immediate shipment. In order to maintain smooth operations, we are not able to cancel or modify any orders.


To get assistance with an order, please email [email protected]